Appointments
Appointments are normally made at 15 minutes intervals as you would normally expect to spend 10-15 minutes with the doctor. Longer appointments up to 30 minutes are available if needed. We always can fit in urgent medical problems on the same day.
If you are unable to attend, please contact us prior to the appointment time to cancel or reschedule so that we may offer it to someone else. Your consideration would be most appreciated by doctor and staff (otherwise a non Medicare refundable NO-SHOW fee may be charged).
We strongly advise that you make an appointment. Appointments will always be given priority and our staff will attempt to contact you if there is any unforeseen delay, or doctor has been called away on an emergency.
Privacy Information
In complying with the Privacy Ammendment (Private Sector) Act 2000, our practice provides the following advice to users of our website about the collection, use and disclosure of personal information.
The aim of this advice is to inform users of this site about:
- What personal information is being collected.
- Who is collecting personal information.
- How personal information is being used.
- Access to personal information collected on this site.
- Security of personal information collected on this site.
Our practice adheres to the National Privacy Guidelines for Health and to the AMA Code of ethics for the collection of personal information.
Informed consent is obtained and Confidentiality of all personal information that is collected , used, stored and accessed is secured as only authorised personnel have access to this information.
Disabled Access & Parking
Plenty of street and rear parking is available. Disabled access is facilitated by the ramp and handrail at the entrance to the premises. Russell Vale Family Medical and Acupunture Practice has recently undergone renovation and extension with provision of disabled parking in the front and patient parking area on the premises.
Your Rights
If you have a problem, we would like to hear about it. You may talk to our staff or Practice manager. You may prefer to write your comments using our suggestions box we would welcome your feedback. You are entitled to contact the AMA or Health Care Complaints Commission.
Our Information
Our Practice Information Sheet is available to download here.
Fees & Billing
Bulk billing is available for pensioners, healthcare card holders and children under 16 years; check with our staff at the time of making an appointment if you are unsure.
All other patients are required to make payment at the time of consultation.
EFTPOS facilities are available.
NIB and BUPA direct billing available.
Contact Dr. Azam By Phone
Dr Azam may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and the receptionist will advise you when it is likely that the doctor will return your call. Your call will always be put through to doctor in an emergency.
After Hours Arrangements
Free 24 hour health advice line 1800 022 222. For further information, please click here.
If you require the attention of a doctor after-hours please contact Wollongong Radio Doctor by calling (02) 4228 5522.
Emergency Contact Numbers
Police, Fire, Ambulance ……000
Wollongong Hospital (switchboard) ……(02) 4222 5000
Shellharbour Hospital (switchboard) ……(02) 4296 6666
After Hours Doctor ……(02) 4228 5522
Poisons info line …… 131 126
Lifeline …… 131 114
Kids Helpline …… 1800 55 1800